Growth Plan asset
Google Business & Reviews
Win the map pack across all five locations and keep stars climbing.
Why this matters
Audit checklist: all five profiles
| Check | Provo | Springville | American Fork | Saratoga Springs | Lindon |
|---|---|---|---|---|---|
| Business name identical across all five profiles | |||||
| Hours correct, including holiday hours | |||||
| Catering listed as a service with a description | |||||
| Menu link points to /menu | |||||
| Order link points to the online ordering page | |||||
| 20+ fresh photos: grill, food, staff, interior | |||||
| Q&A seeded with the 5 questions people actually ask |
CONFIRM: profile access / manager invites
Weekly post templates
Deal post
“Taco Tuesday: buy 4 tacos, get a free agua fresca. All day at [location].”
Event we fed
“We grilled for 180 guests at a wedding in [city] this weekend. Your event next? Get a quote.”
Don Joaquín photo
“20 years at this grill. Come say hi at [location]: open late.”
One post per profile per week. Same three templates, rotated.
Review request system
“Was it good? Tell Google.”
QR card at every register and on every catering tray, pointing to that location's direct review link. Staff ask out loud once per shift: “If the tacos were good, would you scan this?”
- One unique QR per location so reviews land on the right profile.
- Catering: the crew hands the host a card before packing up, while the compliments are still coming.
- Track new reviews per store weekly on the 90-Day Scorecard.
Reply templates (EN / ES)
5 star
¡Gracias! That means a lot to a family business. Come see us again soon: ask for the suadero next time.
¡Gracias! Significa mucho para un negocio familiar. Vuelva pronto: pida el suadero la próxima vez.
3 star
Thank you for the honest feedback. Tell us which location and what was off and we'll fix it: [email]. We want your next visit to be the one you tell people about.
Gracias por su sinceridad. Díganos cuál sucursal y qué salió mal y lo corregimos: [email].
1 star
We're sorry: that's not the standard we hold. Please text us at (385) 484-1061 so the owner can make it right personally.
Lo sentimos: ese no es nuestro estándar. Mándenos un mensaje al (385) 484-1061 para que el dueño lo resuelva personalmente.
Every review answered within 24 hours, in the language it was written in.
The consistency problem
Reviews say quality varies by location: one guest compared Lindon unfavorably to Provo. No amount of marketing survives that. Standardize portions and training first; see the Operations page.